TERMS AND CONDITIONS
1.1 ‘Contract’ – the document or documents setting out the services to be provided by us together with these terms and conditions and a signed contract acceptance form or proposal.
1.2 ‘You’, ‘the Client’ – firstly being the person/s, firm or organisation named on the quotation/invoice, then the person/s, firm or organisation requesting the products/services or lastly, the person/s, firm or organisation making payment for or on behalf of person/s, firm or organisation requesting the products/services
1.3 ‘We’, ‘Us’, ‘Wild Cherry Events’ ABN 98648317364.
1.4 Our ‘services’ – the services to be provided by us which include but are not limited to: event planning, event design, event management, event hosting, hire of items; including photobooth hire, provision of marketing support, project management, graphic design processes, market research, PR services, sponsorship.
1.5 ‘Our suppliers’ – supply partners we work with to provide services/products. These terms & conditions refer to Wild Cherry Events ABN 49323670035 and the Client.
2.1 All quotes are valid for 14 days. During the validity period, all products/services quoted are held reserved for the Client. The Client must pay a deposit within this time period to reserve the specified installation time & equipment quoted.
2.2 After the validity period has passed and the quotation has expired, the Client no longer has any hold on the products and timing and the Client must contact Wild Cherry Events before paying deposit to confirm if the products are still available. Paying a deposit after the quote has expired will not confirm the booking. The products/services can only be re-offered provided they are still available, and not allocated to other events/Clients.
2.2 All quotations are valid for the specified event only. Where the products/services are used for a second event, Wild Cherry Events is entitled to charge the Client the full costs for the second event. Wild Cherry Events often can charge a reduced fee where the second event is advised and discussed beforehand.
2.3 All quotations are dependent on Wild Cherry Events being given appropriate access to deliver, install and dismantle its products/services on the day/times specified in the quotation. These arrangements are to be confirmed by the venue and the Client with Wild Cherry Events before the deposit is paid.
2.4 Wild Cherry Events has the right to pass on any price increases on sub-hire equipment by suppliers.
2.5 Wild Cherry Events has the right to pass on any increase in labour due to the last-minute change, including additional fees incurred through late night or early morning installations or dismantling or waiting 30 minutes due to delays outside the control of Wild Cherry Events. Wild Cherry Events has the right to pass on any increases in labour due to changes in award rates and conditions.
3. Guarantee & Payment:
3.1 The event date will be held for you on a “definite” basis upon receipt of the deposit.
3.2 Deposits are non-refundable
3.3 In paying the deposit, the client accepts and agrees to comply with all Wild Cherry Events terms & conditions.
3.4 Please inform Wild Cherry Events when & how deposit has been paid.
3.5 Full payment shall be made no less than 14 days prior to the event / services.
3.6 No events / services are guaranteed until the deposit is paid. Wild Cherry Events will not hold dates / hire equipment until a deposit is paid.
4.1 We accept the following forms of payments for your convenience: Cash: receipt will be provided as proof of payment
Credit cards (fees may apply)
Electronic bank transfers:
- Account name: Wild Cherry Events
- Bsb: 484799
- Account: 610136050
4.2 A security deposit is required for all hire services. The security deposit is equal to 20% of the full contracted amount and is payable14 days before the event date
4.3 Client can make payments on invoice at any time beforehand. Please use your invoice number as a reference and provide a screenshot to Wild Cherry Events so we can ensure all monies paid are credited to the correct invoice.
5. When the Contract Starts
5.1 The contract starts when you have agreed to use our services and signed our agreement/proposal acceptance form by which you agree to keep these conditions.
5.2 If at any time a supplier we have engaged is not able to provide the product / service as originally quoted, we will endeavour to find a replacement of similar value / quality.
6. Your Responsibility
6.1 In providing our services, in particular hosting events, any reasonable instruction given to you by us, or our suppliers must be followed. In the event that you or your guests fail to follow our reasonable instructions, resulting in loss or damage, you will be liable for said loss or damage.
6.2 For each preferred supplier, we will advise you in respect of their terms and conditions and payment schedule. Wild Cherry Events is unable to make advance payments to suppliers on your behalf (unless otherwise agreed). You must ensure we have received cleared payment in time for us to meet supplier’spayment schedules. We cannot be held liable if you fail to clear the necessary funds in time to meet these obligations and the supplier then withdraws their service.” Wild Cherry Events will not be held liable for any outstanding payments to suppliers on your behalf. Any external suppliers used will be the client’s responsibility.
7. Limits of our Liability
7.1 Wild Cherry Events does not accept any liability for non‐completion of an event or for any delays arising as a result of strikes, riots or lockouts, adverse weather conditions, loss, damage or cancellation due to fire, flood or any other cause beyond its control.
7.2 The liability of Wild Cherry Events in respect of any breach of the Contract, including any applied terms shall not extend to any consequential loss whatsoever suffered by the client or their guests.
8.1 Wild Cherry Events has public liability insurance up to the sum of $20 Million AUD.
8.2 We advise you to take out separate insurance for your event. This will cover possible loss or damage to our equipment, or that of our suppliers, used at your event. If you wish us to handle this on your behalf and include it in our service, details will be set out under separate cover and will be added to your bill.
9. Digital Artwork
9.1 Wild Cherry Events do pride ourselves in being fabulous proof-readers, however sometimes we do get it wrong, so we rely on you to check your digital artwork to ensure all spelling and grammar is correct. All approved artwork is then considered correct and final which then commences the process of printing. After approval which we require to receive from you via email, Wild Cherry Events accepts no responsibility for uncorrected errors in the artwork provided to you for approval.
9.2 If you require changes to your digital artwork, we will update your digital artwork as many times that is required until you are happy to provide approval.
10. Access, Space & Power
10.1 Client will pre-arrange for an appropriate space for and access to the event’s venue.
10.2 Client will make sure there are no obstacles that will make delivery and setting up unachievable.
10.3 In an event if the client does not provide the following and Wild Cherry Events is not able to set up in time, there will not be a reimbursement for time lost.
10.4 Wild Cherry Events will arrange a day and time for all items to be collected with the client. If we arrive to pick up and the items are not available for collection you will incur a recollection fee.
10.4 Photo booth access and space requirements: Client will pre-arrange for an appropriate space for and access to the photo booth tower at the event’s venue along with a 6ft table and if drinks are served, cocktail table. Accessibility for the photo booth delivery will be available 30 mins to 1.5 hours before the event. All photo booths require a space about 3m x 3m. Electrical requirement of a standard 120V electrical outlet within 10 meters of the photo booth location. If event is outdoors, it is required that the photo booth is under the event tent. 10.5 If the venue does not offer free parking, a parking fee will be applied to the invoice prior to the event date. If the client has not made Wild Cherry Events aware of parking fees, these fees will be invoiced to the client with an addition $50 administration fee added.
11. Damaged & Missing Goods
11.1 The Client is liable for any damage, loss or breakage of goods from time of pickup, delivery or install until returned, collected or dismantled to/by Wild Cherry Events staff.
11.2 Client acknowledges that he/she shall be responsible for any damage or loss to the provider’s equipment caused by any misuse/damage by client or its guests. Damage shall not be limited to, but shall include: physical contact resulting in broken equipment, any power failure resulting in surge damage, and/or liquid damage from event guest drinks/food.
11.3 Replacement & repair costs will be charged at the discretion of the supplier, regardless of whether the client, venue or guest damaged the item.
11.4 Replacement costs are charged in full; the replacement cost will be deducted from your security deposit. If the replacement cost exceeds the security deposit the difference will be invoiced to you and payment is to be made within 7 days. A late fee of 10% will be added to the total amount due, every week, until the total is paid in full. It is up to the client to follow up payment if damaged by a third party during the hire period.
12. Variations to Installation & Dismantle
12.1 Delays in access to the venue for installation or removal will incur a standby charge at the rate of $50.00 per hour. Electrical power is to be provided by the Client/Venue as per the agreed conditions. Wild Cherry Events does not warrant the suitability, capacity or electricity supply arrangement unless specifically provided by Wild Cherry Events.
12.2 In the event that an unforeseen situation occurs and changes to the design have to be made, Wild Cherry Events will make every endeavor to contact the Client to approve any changes. If, however, the Client is not contactable, Wild Cherry Events reserves the right to alter the design to fit in with the constraints. By paying the deposit, the Client agrees to this potential situation.
12.3 Adverse weather conditions & garden watering systems can affect outdoor setups. The Client agrees not to undertake any garden watering in proximity to the installed equipment and acknowledges that while every effort is made to minimise the impact of adverse weather, any consequences of adverse weather remains the Client’s risk and Wild Cherry Events are to be reimbursed for any damages/ replacement of their equipment.
12.4 Wild Cherry Events will not adjust, dismantle, install any existing fixtures in the venue that are going to affect the agreed design. Please ensure also that the workspace is clear of furniture and hazards unless negotiated with Wild Cherry Events.
12.5 In the event of adverse weather conditions that prevent the event or hired goods being installed or taking place at the arranged site, no monies will be refunded. Wild Cherry Events will do their best to accommodate any reasonable request to setup the event in an alternate location providing this does not interfere with other bookings/clients. If there is a chance of inclement weather that will affect hired good a decision must be made no later than 12 hours prior to the arranged install time.
13. Problems Before & During Event
13.1 Once installation is complete, all lights, decorations and photobooths are checked by Wild Cherry Events and left in full working & clean order.
13.2 If lighting, decorations or photobooths are found to be not working/ in order, Wild Cherry Events should be contacted within this period or as soon as it is noticed (0421328740) so they have time to fix any problems. If the Venue/ Client does not contact Wild Cherry Events, Wild Cherry Events cannot be held accountable for any problems and the client will not be entitled to any refund.
14. Ending this Contract
14.1 We may end this contract if: You break its terms; or as a company you become bankrupt/enter into a voluntary agreement with creditor/a receiver is appointed. Under these circumstances it will end immediately, and we will recover costs.
14.2 Change of date: Subject to written notice to Wild Cherry Events we may agree to a change of date. In this case, work completed to date will be payable upon receipt of an invoice, and you will be requoted on any additional hours/work required.
14.3 Wild Cherry Events will do its utmost to ensure that your event goes ahead. However, if a supplier pulls out at a late date, we will try to find a replacement but will not be liable.
15.1 Any request for a date change must be made in writing/email in advance of the original event date as soon as possible. Change is subject to Wild Cherry Event’s availability.
15.2 If the client wishes to cancel or reschedule over (+61) days until the event, there are no rescheduling fees and all monies paid will be left on your account as a credit towards your next event. If client wishes to cancel or reschedule within sixty (-60) days of the event date, an administration fee of $100 will be forfeited from the amount paid and the remaining monies paid will be left on your account as a credit towards your next event. At no time will refunds be handed out due to our ongoing survival as a small business.
16.1 Event ticketing
16.1 Please refer to individual event terms for details on cancellation terms.
17. Model Release
17.1 All photos are property of Wild Cherry Events.
17.2 The commercial use of the photos without proper acknowledgement/permission from Wild Cherry Events is prohibited.
17.3 Wild Cherry Events reserves the right to use and publish images for purpose of display, portfolio, & website. For example, photos may appear on website homepage slideshow. Photos with children will never be used unless express permission has been granted by a parent of the child.
17.4 Wild Cherry Events does not sell photos to 3rd party companies.
17.5 All creative work by Wild Cherry Events must be credited accordingly. All publications (media, print, blog, social media) must credit us as the supplier for the concept & items hired within this quote/invoice.
17.6 Wild Cherry Events is not liable for missing photos, if any, including those taken via the photobooth.
18. Covid Policy
18.1 Wild Cherry Events provides a QR Code for all Events booked to ensure safe and fast Contract tracing to comply with Queensland Health.
18.2 With our off-site events we also comply with Covid Plan for Events and Catering under the guidelines set out by Queensland health.
18.3 Wild Cherry Events cannot be held responsible for unforeseen Covid restrictions placed on any event enforced by the State or Federal Government.
18.4 Any food component ordered for your event is non-refundable should your event be cancelled due to Covid Lockdown. The staff and styling component for the event will be left on your account as a credit towards your next event. Sorry no refunds are available.
18.5 Should you wish to move your event date due to border restrictions or possible lockdown but not confirmed lockdown, if no food has been ordered or prepared, or perishable styling items purchased then your event will sit as a credit to be moved to a later date. We will allow you to reschedule once due to boarder closures.
18.6 If the boarder restrictions are enforced at the time of your rescheduled date and you do not wish to proceed with your event, we will not be responsible for providing a refund as the event could still take place.
18.7 At all times Wild Cherry Events will order food as close to your date as possible to minimise food components of your event from being lost or having to be topped up for future event dates. Please understand that some of our suppliers require advance notice due to delivery constraints. At no time will Wild Cherry Events be liable for food unable to be used.
18.8 Events paid in full will not be able to reduce numbers due to our no refund policy. Any events having a deposit paid and booked over one (1) month out from their event date will be allowed to reduce numbers but no lower than our stated minimum numbers.
18.9 Any hire component (including photobooth hire) for your event is non-refundable should your event be cancelled due to Covid Lockdown. All monies paid will be left on your account as a credit towards your next event. No refunds are available for hire items.
Upon paying the deposit, you agree to accept our terms and conditions. It is acknowledged that this is a legal and binding contract, and any breach of this agreement may result in the possible termination of any arrangement, bookings, or payments. Wild Cherry Events reserves the right to take legal action necessary if this accord is broken and termination arrangements/agreements are insufficient and/or unsatisfactory.
Wild Cherry Events ABN 98648317364